To reach their full potential, mobile field service solutions must be perceived by users as a tool that makes doing their job easier, faster and better. When designed easy to use, adoption is rapid and in many cases, can be used as a job benefit that helps retain staff and improve employee morale.
However, poorly designed or overly complex solutions can make the adoption process long, arduous and expensive. Instead of making the job easier, complex systems can serve as a point of frustration and discontent.
Our field service management software, Evolve™, is intuitive– and it doesn’t take hours to learn how to operate the system (especially the mobile app). Enable users to get the information they need with just one or two “clicks”, from anywhere. For example, to assign and dispatch a work order should be one process (click or drag-and-drop), not two!