Our team at Nexcom is on the cutting edge of mobile deployment. We have deployed thousands of devices, and implemented the supporting MDM and security systems.

Every organization we support provides customer direction for their deployments. Our software provides our help desk staff with all the customer packages related to your account. Devices are prepped in advance, and when your users call in to complete the authentication process, the transaction is seamless.

  • Procurement – Central management of the enterprise-wide ordering and requesting of vendor services. Nexcom’s Compass provides users a portal to easily procure, register, and activate devices.
  • Forward Logistics – Prepping end user devices per client demand, staging, kitting, application loading, VIP hot spare, device deployment, etc.
  • Fulfillment – Support for all activities associated with carrier plans, large-scale activations, and liability plan management.

Mobile Device Management

Nexcom partners with leading mobile device management (MDM) providers to bring you the highest levels of device visibility, security and support.

To create a fully outsourced mobility solution for your enterprise, we work with you to match the right software application to your needs. Nexcom then assists your company in implementing a Mobility Management solution by providing ongoing support and management for any device whether you’re on RIM, Android, Apple iOS, or other common technologies. We can also take over the management of your existing mobile device management programs.

Live Help Desk

Located in Charlotte, NC, Nexcom clients are supported with 6 day extended-hour live support and 24 x 7 email & Compass support with 15 minute SLA covered response times.

Benefits:

  • Improve end-user service levels
  • Ensure rapid response to large deployment projects and standard support requests
  • Support corporate owned environments, BYOD, and hybrid models
  • Enforce effective sourcing strategy
  • Ensure subsidy model implementation

We partner with MDM Considerations:

  • AirWatch by VMware
  • Amtel MDM
  • BlackBerry BES10
  • CA Technologies MDM
  • Citrix XenMobile
  • Dell EMM
  • Good Technology MDM
  • IBM MaaS360 MDM
  • McAfee EMM
  • Microsoft Enterprise Mobility Suite (EMS)
  • MobileIron EMM
  • SAP Afaria MDM
  • SOTI MobiControl MDM
  • Symantec Mobile Management