Wireless Help Desk & Support

Increase Productivity. Reduce Downtime.

Nexcom offers complete device Mobile Life-Cycle Management services that will keep your company's mobile workforce humming along.  From Initial Online Ordering, to Moves/Adds/Changes, Repair, Replacement and even Training, our Help Desk can manage the details directly with an organizations' employees thereby reducing the level of effort of the IT or Telecom staff.

Nexcom offers a complete in-house Wireless Help Desk call and center support to the client’s end users.  The Help Desk staff is fully trained for tier 1 & 2 support and are tenured professionals.  Nexcom’s Help Desk ticketing system tracks all activity and can also integrate with most global Help Desk systems currently in use by many enterprise organizations.

In addition, Nexcom continues to monitor and benchmark call center activity through our carriers to ensure SLA (service-level agreement) compliance, continued improvement and customer satisfaction.

Wireless Carrier and Invoice Management

Get Your Wireless Carrier Working For You.

Nexcom helps you negotiate carrier discounts and ensure contract compliance.  We also work hard to resolve billing errors, audit and validate carrier invoices monthly, and deliver monthly billing reports to your accounts payable department.

These billing reports can be allocated by division, department, cost center or in almost any other customized way you'd like.  With our vast experience negotiating and managing enterprise wireless carrier contracts, offers and promotions, Nexcom is a valuable resource.  When it’s time to negotiate renewal contracts or major deployments with the carriers, contact us.

We guarantee it will save your organization money. Now that’s Mobile Management Made Easy!

Help Desk Services Include:

Level 1 Help Desk support

Provisioning/Procurement Support
Basic phone troubleshooting
Live support provided during the following hours:
- Monday – Friday 6am-9pm EST
- Saturday 8am-5pm EST
- After-hours calls/emails will be addressed in a timely manner
Device and Feature Support
Password Administration
International Support
Data Wipe and Recycling